Frequently Asked Questions

What is the treatment for drug addiction at Innovative Interactive Therapies (IIT)?

We offer a wide range of treatments. You can learn about the different techniques we employ here.

Does IIT accept health insurance?

IIT accepts insurance from Aetna, Beacon, Cigna, and UnitedHealthcare.

Is treatment at IIT confidential?

Yes. Our online video conferencing platform complies with federal HIPAA laws (see our consent forms for details) and our licensed mental health counselors ensure that information about your therapy with us remains private. From the moment you first interact with us, through every step of our programs, we protect your identity and keep all communication confidential. Of course, to benefit from any treatment program, clients must share their thoughts and feelings with their therapist and group session members. But how much you share is up to you.

Who can see me during a group session?

The only people who can see you are the other IIT clients in your group and your licensed IIT therapist. IIT clients often develop tight bonds through their shared experience in group sessions together, and of course, your IIT counselor needs to get to know you and vice-versa. These real connections are only possible when your group can see each other.

Do I have to use my real name in group sessions?

In a group session, all members are identified only by a unique number on screen. During the session,
we encourage you to use just your first name and last initial to help build trust and improve your outcome potential. Please remain authentic with therapists and others, so do not create a pseudonym.

Can I have someone with me during a group session?

No. We invite you to think about this from the perspective of others in your group.

As an IIT client, you have a responsibility to keep confidential what you see and hear in group sessions. IIT clients agree to be legally bound to keep their home space and computer equipment safe for the entire group.

In instances when an IIT client does an individual therapy session in which having family participation may be deemed therapeutic by the IIT counselor, special permission to bring in a family member may be granted.

Can I make sure no one else in a group session already knows me?

IIT clients come from all over the U.S. One of the privacy advantages of online treatment, compared to treatment near where you live, is that IIT can avoid placing clients who live near each other in the same group. If we believe that clients may know each other for any reason, we will assign them to separate groups.

How do you make sure my video isn’t seen by other people?

IIT’s videoconference system is encrypted using the 365-bit Advanced Encryption Standard (AES), the global standard for data encryption. This is the same level of protection used for all major commerce online, including retail and financial transactions. This encryption ensures that even if someone could intercept video from a therapy session, they would be unable to see or hear it.

IIT does not record therapy sessions, even for training purposes.

Are you HIPAA-Compliant?

Yes. All IIT client information is handled in systems that are password-protected, encrypted, or both. IIT client health information is transmitted only over encrypted communications connections, and the video streams in IIT videoconferences are encrypted to the global standard for security, 128-bit AES.

Learn more here: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html.

Who can see my communication (like emails) with counselors?

IIT clients and counselors communicate using IIT’s HIPAA-compliant email system. Part of that compliance requirement is a special version of email client that is encrypted and certified. This is different than a normal email system, which typically has no encryption and, in some cases, is not private.

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Three Important Notes About Our Care

Information Collection, Use, And Sharing

We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to And Control Over Information

You may opt-out of any future contact from us at any time.

For other concerns about your information, we provide support for you to do any of the following at any time, by contacting us via the email address or phone number on our website:

  • See what data we have about you, if any.
  • Change or correct any data we have about you.
  • Have us delete any data we have on you.
  • Express any concern or ask questions you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information, such as credit card data, that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only billing service providers or billing employees who need the information to perform a specific job such as billing or customer service are granted access to personally identifiable information. The computer servers in which we store personally identifiable information are kept in a secure environment.